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Riya Arora

Front Desk Executive

Reliable Front Desk Executive – with over ten years of experience in communication, organization, and professional client contact in the UAE.

With over a decade of professional expertise in the United Arab Emirates, Riya Arora is a highly experienced Front Desk Executive who brings exceptional organizational and communication skills to every interaction. Known for her warm, professional demeanour and efficiency, she has consistently ensured seamless front office operations, delivering outstanding customer service and support to clients, visitors, and management alike.

Her extensive background covers reception management, administrative coordination, and client relations, making her a key point of contact in ensuring smooth daily business functions. Riya’s commitment to excellence, attention to detail, and ability to manage dynamic environments reflect her dedication to maintaining high standards of professionalism and hospitality.

More Information

Key Expertise & Skills

  • Front Office & Reception Management
  • Client & Guest Relations Excellence
  • Office Administration & Coordination
  • Scheduling & Appointment Management
  • Multilingual Communication & Interpersonal Skills
  • Customer Service & Hospitality Standards
  • Telephone & Email Handling Etiquette
  • Record Keeping & Document Management
  • Problem-Solving & Conflict Resolution
  • Professional Presentation & Confidentiality

Background

Educational

  • Bachelors in Computer Applications (BCA), Computer Science, Jaipur, Rajasthan

Professional

Present – Front Desk Executive
TME Legal Consultants FZ LLC, Dubai, UAE

  • Manage day-to-day front desk operations, ensuring smooth reception services and a welcoming environment for clients and visitors.
  • Serve as the first point of contact for multinational clients and high-profile guests, delivering professional and courteous assistance.
  • Handle incoming calls, emails, and correspondence, directing inquiries to relevant departments efficiently.
  • Maintain executive schedules, meeting arrangements, and visitor coordination with attention to detail.
  • Oversee office administration tasks, including document handling, filing, and ensuring compliance with internal procedures.

Flight Attendant
Air India, International & Domestic Operations

  • Ensured the safety, comfort, and well-being of passengers on international and domestic flights.
  • Delivered high-quality in-flight customer service, representing the airline with professionalism and cultural sensitivity.
  • Conducted safety demonstrations, enforced aviation security protocols, and provided first-aid assistance when required.
  • Managed passenger needs, including special assistance for families, elderly travelers, and VIP guests.
  • Coordinated with cabin crew and flight deck teams to maintain smooth operations and on-time service delivery.
  • Handled in-flight announcements, meal service, and conflict resolution with discretion and efficiency.

Process Associate
Genpact, Gurugram, Haryana, India

  • Supported business process outsourcing (BPO) operations, ensuring timely and accurate delivery of client requirements.
  • Handled data entry, documentation, and transaction processing with high attention to detail and compliance with quality standards.
  • Assisted in preparing reports, maintaining databases, and ensuring smooth workflow across teams.
  • Responded to client queries and coordinated with cross-functional teams to resolve issues efficiently.
  • Contributed to process improvement initiatives by identifying gaps and recommending solutions to enhance productivity.

Languages

  • Konkani (native)
  • English (Full Professional Proficiency)
  • Hindi (Full Professional Proficiency)
  • Kannada (Full Professional Proficiency)
  • Tulu (Full Professional Proficiency)

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